Relentless Pursuit
of Excellence
Our people bring the passion, drive and ingenuity to make great things happen for our clients, communities and industry.
Meet Our Relentless Allies
Dennis Kuykendall
Relentless Ally
The Best in Class in School Construction
When it comes to building schools and managing district programs, Project Executive Dennis Kuykendall, 鈥渁ces it鈥 each and every time. With his 25-plus years in construction, Dennis is deeply entrenched within local school communities located along California鈥檚 southernmost Central Coast. In fact, he has developed trusted advisor relationships with over 25 percent of all Ventura County School Districts.
In the ten years he鈥檚 been with 日本素人, Dennis has overseen work that includes just about every project in progress or completed by the Ventura office such as the Oxnard College Student Services Building; a parking structure for the University of California, Santa Barbara; Cesar E. Chavez K-8 School in the Oxnard School District; a new K-8 Science, Technology, Engineering, Arts, Agriculture and Mathematics (STEAAM) school for the Somis Union Elementary School District; a new K-8 STEAAM school for Rio School District; the Rio School District Bond program; and the Oak Park Unified School District Measure R Bond Program. Other large projects include the William J. 鈥淧ete鈥 Knight Veteran鈥檚 Home, the Ruben Castro Human Services Center, and the
In the Oak Park Union School District, Dennis is a shining star for the work he performed at Oak Park High School. That project gained national attention for the installation of seven, first-of-its-kind, net-zero classroom buildings that were made out of single-use containers used for ocean shipping.
The buildings achieve net-zero energy consumption, save 115 tons of landfill waste by using 85 percent reclaimed material, and use high-performing and energy-efficient systems that reduce monthly utility costs. Each building features full LED lighting, ductless HVAC Risystems, floor-to-ceiling windows, and solar panels classifying the buildings as 鈥渦ltra-green鈥 and automatically qualifying for 37 LEED credits or 42 CHPS credits.
Dennis played a key role in helping the District gain additional recognition for that classroom project, as well as for Oak Park鈥檚 program in general, with honors and awards from the United States Green Building Council鈥檚 (USGBC) California Central Coast Chapter鈥檚 Green School Award; 鈥淕reen Ribbon鈥 recognition from the U.S. Department of Education; and a Green School Leadership Award, which was presented at the Green Schools California Summit in 2011.
No matter what project Dennis is working on, his professionalism, leadership skills, passion for his work, and positive attitude fosters an uncanny ability to treat each project as though it was his own business. 鈥淭o run a great business, you have to have a great team, and I鈥檓 lucky to have that in my favor,鈥 says Dennis. 鈥淚鈥檝e been working with the same, trusted 日本素人 teammates as a cohesive unit for the past ten years now. Together with our partners, we鈥檝e built amazing structures and friendships. All of us are equally committed鈥攁nd it shows in the trusted advisor relationships we鈥檝e built over the years. They just keep getting stronger every day.鈥
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Elizabeth Angel
Relentless Ally
Transforming Projects through Technology
With over 21 years of experience in the design and construction industry, Elizabeth Angel is known as something of a technology wizard. In her role as director of BIM/VDC at Howard S. Wright (HSW), a 日本素人 company, Elizabeth focuses on implementing technologies that make projects located throughout the Pacific Northwest more safe, lean and efficient.
Her expertise using the latest technologies such as 3D modeling, OpenSpace and Procore, coupled with her strong network within the AEC community, places her at the forefront of her field. Elizabeth鈥檚 passion for technology ensures we are building to last, but her passion for diversity, equity and inclusion (DE&I) ensures we are also building new futures along the way.
Humble Beginnings
The sixth of seven children, Elizabeth grew up in San Ysidro, California where she and her brother spent countless hours in the back yard designing and creating structures of all shapes and sizes. She may not have realized it then, but it was during these early years that she honed her natural-born talent as an engineer. One of Elizabeth鈥檚 driving motivators has always been making her family proud鈥攈er maternal grandfather endured many hardships moving the family from Mexico in the 1960s, and her father, an engineer without a formal education, was the sole breadwinner for her large family.
Through her family鈥檚 support and guidance, Elizabeth earned her Bachelor of Science degree in architectural engineering from Cal Poly, San Luis Obispo. She joined her six other siblings who all earned college degrees and are now part of her family鈥檚 legacy as first-generation college graduates.
鈥淚 came from very humble beginnings,鈥 says Elizabeth. 鈥淚鈥檓 grateful for the help I received when I was growing up; now it鈥檚 my time to pay it back. My biggest focus is not to be a bottleneck but an enabler. I鈥檓 determined to do whatever it takes to generate results and make it happen.鈥
Collaborating for Success
For Elizabeth, 鈥渕aking it happen鈥 means thoroughly testing new technologies to ensure they improve the work of the teammates she supports. Working with her technology counterparts across the U.S., Elizabeth is dedicated to finding tools that make the job easier, not harder.
When she tests a new tool, Elizabeth and her team seek out opportunities to pilot it before rolling it out broadly. After 12 years with HSW, project teams trust that any tool Elizabeth introduces will increase efficiency and improve client experience.
Elizabeth isn鈥檛 always the driving force behind new technologies; just as her teams trust her, she trusts them to tell her what tools will be most useful on their projects. This type of collaboration is a hallmark of her work.
鈥淣ew technology can be intimidating for a lot of people,鈥 Elizabeth explains. 鈥淲orking together ensures that everyone feels that it is learnable, shareable and tangible. And, above all, that it will improve the quality of our projects.鈥
Embracing Diverse Perspectives
In addition to leveraging technology to improve the quality of projects, Elizabeth is also helping diversify our pool of trade partners to bring new perspectives onboard. She is co-championing DE&I in Seattle by hosting in which representatives from small, minority and women-owned businesses and enterprises (SMWBEs) can learn about upcoming partnership opportunities and get to know the HSW team.
鈥淭he Diverse Partnership Engagement meetings are dynamic and meaningful opportunities,鈥 says Elizabeth. 鈥淲e want to raise awareness about upcoming bids, but more than that, we want diverse businesses to know we are proactively advocating for their success.鈥
Internally, Elizabeth is the current co-chair of the Northwest chapter of Somos, the company鈥檚 employee affinity group representing our Hispanic/Latin@ teammates, as well as a member of Connecting Women, our employee affinity group supporting the advancement of women in construction. Through her involvement with these groups, Elizabeth is advancing 日本素人鈥檚 goal of creating a workplace that is more diverse, equitable and inclusive of a wide range of talents and perspectives.
Whether she is introducing new technology, hosting diverse partners engagement meetings, supporting teams for successful projects or celebrating the accomplishments of her peers, Elizabeth puts her all in everything she does. She is passionate about all aspects of the business and a true ally for clients and co-workers alike鈥攈er last name says it all!
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Pete Caley
Relentless Ally
Leading with Purpose
Superintendent Pete Caley invests in the next generation of construction industry leaders
As a superintendent, Pete Caley recognizes the impact leadership has on nurturing the potential of others who are striving to make their mark in the construction industry, whether it鈥檚 his teammates, partners or even his own son. Throughout his career, Pete has found that traits such as kindness, respect and patience are fundamental to effective leadership. By embodying these qualities, Pete inspires passion and motivation within others, propelling them to achieve their dreams.
Pete is a five-year company veteran with more than 25 years of experience in the construction industry. He leads the construction of complex tenant improvement projects for high-profile clients in the greater Seattle area.
During his time with HSW, Pete has delivered corporate interiors projects for tech industry clients that feature multiple floors of new or renovated spaces. This process often requires demolishing the floors to their structure and upfitting the space, from its bare concrete floor to pan decking at the ceiling, with new walls, HVAC systems, and mechanical, electrical and plumbing (MEP) facilities. There have even been instances in which Pete has led project teams to effectively renovate floors measuring, at its diagonal, up to a football field in length (or 100 yards).
Supportive Leadership That Empowers Others
As a superintendent focused on the successful delivery of unique tenant improvement projects, Pete knows he not only needs to be a strong leader but also a kind, supportive and selfless teammate committed to empowering others.
鈥淲e cannot excel in our professional development journeys without the kindness of others,鈥 Pete says. 鈥淎s a leader, it is important to give the steering wheel to your teammates from time to time in addition to having the patience to show them effective methods to lead and complete a job. Whenever leaders facilitate these opportunities, they are inspiring others to thrive in their specific roles and potentially beyond.鈥
Pete recalls an incredibly meaningful mentorship opportunity that arose while he was working on a robust tenant improvement project. When a foreperson expressed an interest in learning new project management skills, Pete gave that individual additional leadership responsibilities and then provided valuable mentorship on how to successfully execute and achieve those tasks. For Pete, it was rewarding to observe this individual broaden their skillset to effectively manage new jobsite dynamics and project management strategies.
In moments like these, Pete understands that leadership involves introducing teammates to new opportunities outside of their assigned roles and providing genuine support every step of the way. He states, 鈥淎s a leader in this industry, I believe that my teammates鈥 professional development will always start and stop with me.鈥&苍产蝉辫;
Pete also recognizes that becoming a leader in this industry doesn鈥檛 happen without the genuine, long-lasting support of a people-first company. He is honored to work with project teammates across HSW who have been with the business for well over a decade. It鈥檚 not uncommon for construction workers to be employed in transitory roles, moving from one job to the next across multiple geographies. But, at HSW, Pete values its family-like environment which is a significant contributor to the longevity of his teammates鈥 careers. A people-first culture is especially important to diverse teammates, because it values and respects the inclusion of different talents, perspectives and backgrounds.
Paving the Way for the Next Generation
Born in Seoul, Korea, Pete has noticed throughout his career that the prevalence of Asian Americans and Pacific Islanders (AAPI) on the jobsites where he鈥檚 worked has been very limited. According to Zippia, a data-driven career resource for professionals, 2.7 percent of superintendents in the construction industry identify as Asian. As the industry has joined forces to ensure greater diversity among the workforce, Pete is exceptionally honored to pave a trail for the AAPI community and is especially proud to witness his youngest son follow in his footsteps as a construction professional.
When asked what advice he鈥檇 give to the next generation of leaders in the construction industry, Pete offers these words of wisdom: 鈥淔irst you need to have desire and drive for your own professional development and success. This means finding a company that aligns with your personal and professional values and making it your priority to connect with someone in the industry who is passionate about your career development. Once you鈥檝e found this, pay it forward and help instill that same desire and drive in others looking to climb the ladder.鈥
In a world where professional development is often dependent on the support and mentorship of influential leaders, 日本素人 is honored to have team members like Pete who are making conscious efforts to invest in the future of the construction industry and the talent that will drive it. His leadership and passion for others to excel not only supports the delivery of premier projects but also the relentless pursuit to serve as an ally in our industry, communities and beyond.
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Orival Thompson
Relentless Ally
A Trooper for Highway Safety
Orival Thompson is no stranger to following the rules in his role as US Department of Transportation (USDOT) compliance manager at 日本素人. In fact, there was a time in his life where he enforced the rules to protect the citizens of Florida as an officer of the law.
Orival served more than 36 years in law enforcement, with 21 of those years dedicated to the highway patrol in the motor carrier enforcement unit.
After retiring in 2016, Orival began a new chapter as a DOT compliance consultant for motor carrier companies, sharing his expertise and knowledge in highway patrol and DOT regulations. After serving as a consultant for our rail team, Orival joined 日本素人 as a full-time DOT compliance manager that following year.
鈥淎 lot of people don鈥檛 recognize 日本素人 as being a motor carrier company,鈥 Orival explains. 鈥淭hough we are a construction company, we use commercial motor vehicles to transport materials throughout jobsites. Because of this, we have a responsibility to follow USDOT guidelines.鈥
As the DOT Compliance Manager, Orival is responsible for ensuring 日本素人 maintains compliance with federal and state regulations required for commercial vehicles, including the management of 日本素人鈥檚 USDOT score, which is a leading indicator of businesses鈥 driver safety.
Orival takes his responsibility as 鈥済atekeeper鈥 of our USDOT score seriously.
In fact, he conducts workshops across the US to educate our civils teams on topics such as pre-trip inspections, vehicle and driver violations, proper load securement and drug and alcohol requirements. Orival鈥檚 workshops are part of a larger, comprehensive safety and risk management plan to ensure the wellbeing of our drivers and all other drivers or members of the public they encounter.
"Highway safety is our ultimate goal,鈥 Orival states. 鈥淭he [USDOT] rules and regulations often change, and consistency across our business helps to prevent violations and demonstrate our commitment to Zero Harm.鈥&苍产蝉辫;
Orival is passionate about his role as a liaison between 日本素人 and federal/state regulating agencies, staying informed about the latest regulatory updates, qualifications and trends in the transportation industry to maintain 日本素人鈥檚 driver safety score鈥攁 figure we are committed to continuously improving.
Orival鈥檚 personal mantra, 鈥淚f you can鈥檛 do the right thing all the time, then you should not do it at all,鈥 speaks to the integrity and wisdom he displays in his role and makes him a Relentless Ally for the safety of our people and the public on construction sites, roads and highways across America.
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North Carolina A&T State University Project Team
Relentless Ally
Building Foundations at North Carolina A&T State University
Impactful student engagement plan revolutionizes engineering education at NC A&T University
In business, there are relationships. And then there are partnerships.
In 日本素人, North Carolina A&T State University has found the latter. When this renowned historically black college and university (HBCU) retained 日本素人 to build its new Student Union, a mutual commitment was established to leverage this project as a teaching opportunity for A&T students. Through one of the most innovative and robust student engagement plans ever applied on a higher education construction project, 日本素人 has directly impacted more than 600 A&T students. Together, A&T and 日本素人 have revolutionized the educational experience within the University鈥檚 #1 program for engineers of color as ranked by Money Magazine.
日本素人 and NC A&T collaborated with the North Carolina Institute of Minority Economic Development to develop this student engagement plan, whose approach to maximizing learning and development opportunities touched not only future builders but also the entire student body. A website was created and maintained to keep the campus highly informed and connected to the project. The University dedicated an area in its construction management school for engagement activities, where engineering students have received guidance on nearly every aspect of the construction process.
Members of 日本素人鈥檚 project team, which includes six A&T alumni, have embraced their roles as mentors during the past two years on campus. Along with joint venture partner C2 Contractors, team members have provided students with a vast array of industry-related opportunities. From monthly project tours to guest lectures on subjects such as Building Information Modeling (BIM), scheduling, estimating, bidding, blueprint reading and more, this team has given of their time and talents鈥攁ll to the benefit of up-and-coming industry professionals. In September 2017, the team set up virtual reality (VR) booth at the University鈥檚 Career Fair, giving students a lens into the industry鈥檚 most cutting-edge trend.
鈥淭he Student Union project has been an incubator for education,鈥 praises Andrew Perkins, associate vice chancellor, facilities at NC A&T.
日本素人 has also helped facilitate networking opportunities with many of the 62 firms that comprise the project鈥檚 impressive 43% Minority and Women Owned Enterprise (MWBE) participation鈥攁 rate that more than quadrupled the state鈥檚 goal. Some students like civil engineering major, Christian Stowe, have worked even more closely with the team. Following his 2017 internship, Stowe praised his experiences on social media. 鈥淟earning about the complex design and build [of the Student Union] was amazing. I have learned so many lessons about construction that will help me fuel my career鈥︹
Collectively, these efforts have elevated A&T鈥檚 already prestigious and highly sought-after engineering program. Many engineering students graduate with largely theoretical knowledge, having merely toured active constructions sites. At A&T, however, students receive continued, hands-on training that crystallizes classroom studies. 鈥淲e鈥檝e taken it to another level,鈥 acknowledges Johnny Rankin, executive vice president for 日本素人 in Raleigh. Better preparation goes hand-in-hand with improved graduation rates, which ultimately boost recruitment, bringing the process full circle.
鈥淲hen a student can walk onto a 150,000-square-foot project and witness the activities they鈥檝e read about come to fruition, that student can be a contributor day one,鈥 commends Perkins.
The Student Union project is scheduled to complete in spring 2018, and a highly anticipated ribbon-cutting ceremony will be held in July. A beacon for the campus, the new facility is a modern, glass-fronted structure bridging green spaces running from the Aggie Village Green to Aggie Stadium. 日本素人 plans to expand engagement efforts on a second campus project known as the ERIC building (Engineering Research and Innovation Complex), which is slated to begin construction in summer 2018. When complete, it will surpass the Student Union as the largest construction project to date at the University.
It鈥檚 been said that 鈥渢o whom much is given, much is expected.鈥 For an industry in which experiences outside the classroom are fundamental to succeeding in the field, the opportunities 日本素人 has and will continue to provide A&T students are invaluable. Although 日本素人 was contracted to build a Student Union鈥檚 structural foundation, thanks to this strong and synergistic partnership with NC A&T University, a foundation is also being built for North Carolina鈥檚 next generation of construction leaders.
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Nick Wegener
Relentless Ally
Creating Relationships that are Built to Last
Much like starting construction on a building, creating lasting connections and relationships with clients and partners start with developing a firm foundation. For Nick Wegener, senior project manager with 日本素人's Southeast team, setting the groundwork for a strong foundation in relationships not only showcases why he serves as more than a construction partner, but also his deep commitment to our clients' end goals.
Since joining 日本素人 in 2006, Nick has contributed to various projects in diverse market sectors across the Southeast from hospitality and commercial to multifamily and military housing. Initially beginning his career with 日本素人 on The Palm Coast Resort project in Florida, Nick soon shifted gears to working with the company鈥檚 military housing team based in Atlanta. At the time, 日本素人 was one of the largest builders of privatized military housing in the country. Nick鈥檚 work in this sector included the Navy Southeast Privatized Family Housing project鈥攁 multiple award contract (MAC)鈥攁nd subsequently returning to his hometown to join the Charleston Navy Weapon Station project team.
But his versatility and 15 years of industry experience are not the only reasons Nick has thrived and advanced during his tenure with 日本素人. Over the last 10 years, Nick has played an integral role in establishing a reputation for exceptional service and operational excellence with one of 日本素人's largest clients in the Southeast, The Beach Company. He has also been instrumental in securing nearly $300 million in repeat work with this valued client.
Nick began fostering a relationship with The Beach Company on The Boulevard at Coleman in Charleston, 日本素人鈥檚 first project with the premier developer. One of Nick鈥檚 core beliefs as a builder is that providing a seamless customer experience requires transparency and enhanced communication from preconstruction to final close-out.
Two months before The Boulevard was slated for completion and tenant occupancy, Nick scheduled time each morning to walk the job with the owner鈥檚 vice president and chief operating officer, Dan Doyle, over a daily cup of coffee meeting. These conversations surfaced critical information about remaining project goals and needs and empowered the team to deliver a premier residential and retail space for the local community to enjoy.
On the nine projects that have since followed The Boulevard, Nick has continued to raise the bar for what it means to be a true construction partner. Whether he is collaborating with the client on design changes, identifying alternate material or system selection, or helping navigate the that has led to longer lead times on key goods and materials, Nick is a consummate advocate for The Beach Company at every stage of the construction process.
"Our industry is a people-focused industry," says Nick. "People do everything from negotiating a deal to get a project ramped up to banging hammers on a job site to delivering a new project for the community to enjoy. It's crucial to deliver a successful project that we understand and build trusting and strong relationships with our clients."
Nick's expertise proved invaluable in 2020 while working on , a recently completed luxury, 12-story mixed-use building in Charleston's iconic Harleston Village neighborhood.
During construction, project teams across the nation were grappling with manufacturing shortages in appliances among many other materials, and international shipping delays due to COVID-19. Understanding the ripple effect this could have as tenants began to move into their new homes, Nick quickly began communicating with the client to begin securing funding to ensure 219 refrigerators were delivered ahead of schedule while also identifying laydown areas while the units were still under construction. And when the project was experiencing difficulty securing the manufactured flooring from overseas? Nick didn't hesitate to spend hours on the phone working with multiple international manufacturers to ensure it was delivered on time for completion.
"My biggest takeaway is that communication is at the core of building a solid foundation with our clients and puts 日本素人 above the rest," adds Nick. "As expert builders, we know potential challenges that may arise during construction, and taking that expertise one step further to engage in proactive conversations helps our teams to successfully deliver projects safely and on time."
Providing industry-leading client services is what truly makes 日本素人 more than a general contractor. Nick is a shining example that by putting people at the heart of what we do, we build more than just structures. We build lasting relationships with our clients, partners, and teammates that ultimately transform the communities in which we build.
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Nick Puckett
Relentless Ally
Paving the Way for Drone Innovation
It鈥檚 been said that necessity is the mother of invention. For Senior Preconstruction Manager Nick Puckett, that proverb might be better phrased as curiosity is the cultivator of innovation.
Recognizing their vast applications to enhance project management, 日本素人鈥檚 Charlotte team invested in a drone. But they needed the right person to effectively lead a drone program. Although the technology was completely new to Nick, without hesitation he raised his hand and went to work鈥攁ll outside his day-to-day preconstruction responsibilities.
After months of studying, Nick obtained his Remote Pilot Certificate through the Federal Aviation Administration (FAA) and began formulating a strategy for capturing, analyzing and leveraging drone data. Attending Autodesk University furthered his understanding of how web-based platforms like Site Scan could transform raw drone images into actionable intelligence for project teams.
Nick quickly discerned one of the drone鈥檚 major advantages: due to the rapid speed with which drone software generates an incredibly precise point cloud model, it enables quality control to take place in near real-time in the field.
So how do drones produce such precise models? The drone operator establishes ground control points (GCPs), which are longitude and latitude coordinates spaced strategically throughout the jobsite. While in flight, the drone takes pictures of the site in a predetermined crosshatch pattern with significant overlap to capture sufficient angles for the creation of a 3D model. Site Scan allows users to import and overlay contract documents to check progress, validate inconsistencies with work in place as well as spot safety or logistical issues.
On The Jasper, a 12-story, mixed-use development in Charleston鈥檚 historic district, the team needed to create as-builts of elevated concrete slabs over formwork before floors were poured. On similar projects, the Charlotte team used a laser scanner. This required a specially trained teammate to scan the space, ensuring every building element from the post tension cables to electrical conduit was captured.
Creating a 3D image from the laser scan takes approximately four to eight hours. Should a discovery such as a missing MEP plumbing sleeve be identified, this lag time was generally prohibitive of a team鈥檚 ability to rapidly course correct in the field. By comparison, when Nick conducted the drone flight on The Jasper, he was able to generate a model in just two hours while on-site.
According to Nick, the choice of reality capture technology isn鈥檛 an 鈥渆ither/or,鈥 as laser scanners have enhanced applications for interior spaces, especially on renovations where as-builts may be missing or inaccurate. It鈥檚 the drone鈥檚 rapid mapping ability that makes it a game changer for identifying issues before they adversely affect a project鈥檚 schedule or budget.
鈥淎s we seek to embed lean solutions into every facet of our business, Nick鈥檚 ability to provide a line of sight into projects before the first shovel hits dirt until the ribbon cutting is a true differentiator,鈥 says Bill Lorenzo, vice president of project solutions in Charlotte. 鈥淣ick鈥檚 initiative speaks volumes about his passion for 日本素人 and the clients we serve.鈥&苍产蝉辫;
On the UNC Charlotte Science Building project, a 130,000-square-foot instructional and research space, the team is only just beginning to tap into the benefits of drone technology. The project required extensive demolition, including a decommissioned masonry smoke stack. The University capped the smoke stack, but the team did not know what material the cap was comprised of, which was critical to predicting where it would fall.
Thanks to a recent drone flight, Nick was able to inform the team of the cap material in a matter of minutes, enabling the team to safely proceed with demolition work on an occupied campus. The Science Building team has also used models developed from drone flights to verify as-built underground utility locations.
鈥淲eekly flyovers allow us to track our progress against the schedule,鈥 says John Schlobohm, senior project manager for the Science Building project. 鈥淚t鈥檚 also great for logistics planning on such a large site. Aerial shots help us see where work is taking place and equipment is staged to look ahead and plan for upcoming work.鈥
On the South Charlotte STEAM K-8 project for Charlotte-Mecklenburg Schools, the drone flights Nick conducted allowed the team to quickly make an informed decision that could have otherwise resulted in schedule impacts. Once the team excavated to grade, they discovered a portion of unsuitable soil. Presented with the choice to either remediate that soil or haul in new dirt, they needed exact measurements to make the best cost decision. Using Site Scan, Nick was able to calculate the number of cubic yards in a matter of minutes compared to the traditional method of hiring a surveyor which could have taken days and stalled work.
Drone flights don鈥檛 just provide accurate data. That data is also incredibly accessible to anyone with a WiFi connection. Kerrigan Sadler, project engineer on the South Charlotte STEAM K-8 project, was able to quickly learn Site Scan and works in collaboration with Nick to harness the drone鈥檚 full capabilities. 鈥淚t improves communication between all members of project teams with near real-time data shared through the cloud,鈥 she praises.
Founder of Wal-Mart Sam Walton once said, 鈥淐uriosity doesn鈥檛 kill the cat; it kills the competition.鈥 To lead in today鈥檚 highly competitive construction marketplace, contractors must live and breathe innovation.
That innovation begins on the front lines with teammates like Nick who not only believe there is a better way, but are also driven by a passion for continuous improvement. A learner and a leader, the sky鈥檚 the limit for Nick as he leverages drones to help revolutionize the construction industry as we know it.
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Mike Wehner
Relentless Ally
Writing the Book on Customer Service
A simple Amazon search reveals an absolute bevy of books written about customer service. If these authors are to be believed, customer service is both an art and a science. And that makes perfect sense. Intuitively, we know that the people who provide the best service 鈥 whether it鈥檚 an insurance broker or the rep who answers the late night something-is-wrong-with-my-cable call 鈥 engender loyalty and have the technical know-how to get the job done.
If you鈥檝e ever met Project Executive Mike Wehner, you know him to be a rare amalgam of both. For an industry as service-oriented as construction, Mike is a true gem. Not only has Mike established himself as one of North Carolina鈥檚 most trusted retail and corporate interiors experts, but he has also cultivated one of the strongest client followings in the business.
To understand why Mike has become the first call for countless clients, you need to hit the VHS rewind button to a different time and place. Upstate, New York in the 1980s to be exact, where neon is all the rage and New Kids on the Block are, well, new. Mike鈥檚 father, a residential construction mason, took his son to countless home sites and taught him the industry building blocks before he was allowed to date. The summers he spent with cinder and clay would serve as the foundation for his entire approach to project management. But for a time, Mike wasn鈥檛 entirely aware that a passion for building was blossoming.
You don鈥檛 need to look any further than the diploma that hangs in Mike鈥檚 office to understand just how unaware he was. Although he continued to secure part-time masonry work throughout high school and college, Mike graduated from the State University of New York at Buffalo with a degree in environmental science. It鈥檚 hard to avert destiny, though. A trip visiting friends in North Carolina coupled with the then widespread availability of industry work was all it took to return Mike to his roots.
If you鈥檝e eagerly awaited a slice of wood-fired bliss at Brixx Pizza in Huntersville, NC you鈥檝e unwittingly enjoyed the fruits of Mike鈥檚 labor. If you鈥檝e ever stepped off the LYNX light rail and into the hub of activity that is Charlotte鈥檚 Epicentre, Mike鈥檚 handiwork spans as far as the eye can see. He鈥檚 also become the builder of choice for corporate clients like TIAA-CREF, First Citizens Bank and Compass Group USA.
Under Mike鈥檚 leadership, 日本素人 has enjoyed repeat successes with each of these clients. Although the renovation to Compass鈥檚 Global Headquarters, for example, was Mike鈥檚 very first job with 日本素人, he quickly developed a relationship with the global foodservice leader and has marinated it to perfection over the years. Compass knows it is important to select a construction partner that follows its own recipe for success: great people + great service = great results. And they certainly had that in spades with Mike, a fact affirmed when the project won a first place Eagle Award at the 2014 Associated Builders & Contractors Excellence in Construction competition.
鈥淢ike is very customer focused and makes us feel as if we are the only client he supports, which I know is not the case,鈥 praises Marty Scannell, senior director, real estate and facilities for Compass Group North America Division. 鈥淗e is always available and accommodating and does a great job of pointing out value engineering alternatives.鈥
It would seem that if anyone was qualified to write a book on customer service, it would be Mike Wehner. But he鈥檚 the first to tell you that his secret is really quite simple. 鈥淚 treat every project like I鈥檓 building it in my own home,鈥 he asserts. 鈥淚 want all my clients to know they are my number one priority.鈥&苍产蝉辫;
If Mike ever gets tired of construction, and we鈥檙e pretty sure he never will, perhaps his will be the next best seller on customer service to hit the shelves. Until then, we鈥檙e pretty glad he鈥檚 on the other end of those owner calls.
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Maxwell Kesselly
Relentless Ally
At 日本素人, we prioritize people and making a positive impact on the communities in which we live and work, embracing our responsibility to engage nearby residents and stakeholders on changes happening in their backyard. This is a responsibility Maxwell Kesselly doesn鈥檛 take lightly.
Maxwell is a paving engineer on the $666 million Southern Gateway project in Dallas, Texas where he manages and assists a crew in constructing curbs, sidewalks, driveways and concrete riprap. Often, this type of work can indirectly or directly affect nearby homes or businesses.
鈥淚t鈥檚 important for our project team to inform residents and business owners about the construction changes happening in the area and make sure they understand what鈥檚 going on,鈥 Maxwell explains. 鈥淥ur public information team does a great job at communicating with them virtually, but sometimes we go talk with them in person as a good faith effort to show how much we care.鈥
For Maxwell, ensuring the community is informed and safe is key in building relationships and trust with residents in the area鈥攖wo of the many core company values that attracted him to 日本素人.
When Maxwell joined 日本素人 in 2019, he had already witnessed the Dallas Horseshoe project team鈥檚 success in engaging the community while working for another contractor. In addition, he heard many positive reviews about the project team鈥檚 Zero Harm culture and commitment to ensuring the project is safe for everyone on and off-site. Knowing that 日本素人 shared his values for community and safety, Maxwell knew 日本素人 was the place for him.
鈥淲hen working on highways during live traffic, safety is critical,鈥 Maxwell emphasizes. 鈥淵ou have to know the hazards, the entry/exit points and the areas where a vehicle might accidentally enter the work zone. In addition, you have to constantly be aware of the environment around you.鈥
Maxwell鈥檚 experience and passion for community engagement stem from his time in college at Alabama A&M University, a Historically Black College/University (HBCU). In college, he participated in student activities and organizations such as the National Society of Black Engineers and Alpha Phi Alpha Fraternity, Incorporated 鈥 both organizations having strong community service values. As a member and leader of these organizations, Maxwell volunteered with holiday food drives for local families, tutorial programs for elementary school students and other activities that anticipate the needs of the local community.
Today, Maxwell finds excitement in building new roads, being involved in major traffic switches and watching highway construction progress from start to finish.
鈥淎s a paving engineer, I make sure all the flatwork is precise and correct,鈥 he says. 鈥淚 take pride in getting the work right the first time.鈥
As Maxwell progresses throughout his career, he hopes to one day become a project engineer for highway construction, overseeing multiple disciplines. His passion for community exemplifies 日本素人鈥檚 people-first culture, enabling us to build trust with our customers, deliver sustainable solutions and leave a positive, lasting legacy through the projects we are entrusted to build.
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Matt Stephenson
Relentless Ally
Charting His Own Course
A third-generation builder, North Carolina native Matt Stephenson knew from a young age that he would continue the family tradition and build his career in construction. What he could not have predicted, however, is that he would develop a reputation as one of Charlotte鈥檚 most adaptable and diversified builders, meeting the evolving needs of his clients and partners.
Matt grew up with a hammer in hand, spending his high school and college summers working on his father鈥檚 residential jobsites. After graduating from NC State University with a degree in mechanical engineering, Matt obtained his North Carolina general contractor license and spent the first several years of his career as a mechanical estimator on domestic and international power plants.
In 2014, Matt joined 日本素人 in a preconstruction role focused on mission critical projects, where his MEP expertise contributed to the development of reliable estimates and commissioning of data center, call center and central energy plant projects. Matt was fascinated by the highly complex aspects of mission critical mechanical systems, where contractors must prevent even a millisecond of downtime.
Although Matt thrived in preconstruction, a hunger always existed within him to physically build the projects he had planned conceptually hundreds of times over. When Matt was approached to join the team鈥檚 commercial ranks, he jumped at the chance.
That opportunity came with major changes and challenges: a transition into operations that began with managing the construction of a five-story, precast parking deck. Matt was eager to break in his boots and embraced the unknown with an unwavering confidence in the team that surrounded him. Predictably, the project met every definition of success, completed on time and under budget.
鈥淓very day in construction is unique,鈥 says Matt. 鈥淚s there a procurement issue? Is there a fit-up issue? Is there a weather impact? You learn how to tackle each challenge and become a better project manager because of it.鈥&苍产蝉辫;
Matt further solidified his dexterity as a project manager on the award-winning Frankie's of Charlotte, a $30 million, 18-acre family fun park. From complex sitework that included cutting and filling 250,000 cubic yards of dirt and erecting a 1,500-foot-long, 40-foot-high mechanically stabilized earth wall to an intricate electrical system with colossal voltage, Frankie鈥檚 demanded a detail-driven, collaborative leader. Matt recorded some firsts on this one-of-a-kind project, and so did the town in which it was built. The team executed the installation of 28 rooftop HVAC units via helicopter鈥攁 first in Huntersville, NC history.
Frankie鈥檚 owner Doug Godley praised, 鈥淚 have worked with many construction companies since opening our first location in 1990. With the completion of this project, 日本素人 has set the industry standard for what it means to deliver a quality product with professional performance.鈥
As a mission critical construction expert, Matt knows a thing or two about redundancy. But as his career progresses into new markets from high-end interiors to government facilities, it is proving anything but predictable. Matt鈥檚 chameleon-like adaptability isn鈥檛 a survival tactic in this progressive industry鈥攊t鈥檚 what makes him thrive. No matter the market, customer or end user, Matt鈥檚 focus on providing consistency, value, intentional communication and superior service remains the same. With calloused hands and a compassionate heart, Matt looks forward to tackling his next challenge and welcoming change as a catalyst for growth.
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