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Helping to Pave the Way for Future “LEEDers” in Construction

Kyle Frandsen is a born leader, and he's especially passionate about sharing his knowledge and expertise about sustainability and green construction. His interest in the field was sparked at the University of Florida where he earned his master’s degree in building construction with a sustainability concentration. He also worked for a general contractor on a campus project pursuing LEED® Platinum certification from the United States Green Building Council.

In his role as Sustainability project manager for �ձ����� in California, Kyle is responsible for implementing the company’s sustainability initiatives through education, direction, and example.

Beyond that, Kyle truly enjoys being counted on for guidance in anything related to this field of study because he believes our business and environmental future depends on it. That’s why when he was asked by the dean of the Construction Management Program at California Baptist University in Riverside, California to help shape the program’s curriculum and courses, he embraced it as an opportunity to help make a difference for the future leaders of tomorrow. The relationship with the university came about through our company’s work on the Lancer Plaza North Renovation project where our �ձ����� team is renovating a 30,000-square-foot retail strip center with student support facilities and other community and campus life facilities.

“I was honored to be asked to help mold a program for the university,” said Kyle. “It’s great when you can work in a field that is forward thinking that can have an impact on people’s lives for years to come. Being able to contribute to the actual course content and become an even stronger industry partner for one of our clients is truly a rewarding experience.”

In addition to helping form the curriculum, Kyle was asked to teach one of the courses he helped to create: “Evolving Technologies in Construction.” Kyle challenges his students to learn the latest innovations in the field and also makes sure that all students leave with something tangible — LEED Green Associate credential. All students must pass the LEED Green Associate exam in order to pass the course. Last year, 100% of Kyle’s 16 students passed with flying colors, and now they all have a leg-up in their future careers in sustainable construction.

Recently, Kyle joined an elite group of young professionals when Engineering News-Record (ENR) California named him as one of their Top 20 Under 40 winners in 2016. The publication's annual, regional competition recognizes 20 individuals under the age of 40 who represent the "Best-of-the-Best" in their construction and design careers by giving back to their industry and communities.

Kyle also practices what he preaches at home with his wife and two young children. Solar panels are installed on his roof, recycle bins are in his kitchen and garage, and he is instilling an importance of resource conservation in everything they do together as a family.     

Putting the Quality in Quality Control

As someone who grew up working with his father and uncle on different build and repair jobs, �ձ����� Quality Assurance/Quality Control Director Terry Marsh always enjoyed working with his hands. Given his natural abilities, construction may have seemed an obvious career path, but in his earlier years, Terry was more interested in becoming a pilot. 

Fresh out of high school and only a mere 17-years-old, Terry was eager to launch his career. As part of his job search, Terry took a leap and responded to an ad for an electrical superintendent position. The only catch was, at such a young age, he didn’t have any of the necessary background for it. Little did Terry know at the time, taking that small leap would set him up for a successful 30-year career in the construction industry. 

When asked why he applied to a role for which he didn't initially meet the qualifications, Terry explained that he wanted to learn the trade and simply needed the right opportunity to get his foot in the door. From there, the leap didn't seem so far off. "The owner apparently liked my drive and hired me immediately," recalls Terry. 

Terry was a natural fit for the construction industry, easily surpassing most of his peers and quickly obtaining his master's electrician license. After Terry worked alongside �ձ����� on several projects, our team quickly recognized his potential and offered Terry a full-time position in 1991. It was a move that established the foundation for Terry’s career as a highly esteemed quality control expert. 

Working with teams in Nashville, Tennessee and later, Dallas, Terry quickly rose through the ranks and honed his craft in quality control. Praised by teammates for his attention to detail, drive for excellence and unrivaled knowledge of building systems, Terry has built a reputation for significantly improving the quality of every project he touches. 

In his role, Terry provides critical recommendations to improve processes and mitigate risks or adverse trends that have the potential to impact the successful delivery of best-in-class projects. Through consistent and accurate execution of quality control procedures including reviewing installations and assisting teams in improving their execution of installations and systems, Terry is a consummate Relentless Ally for our people, partners and projects. 

Providing the foundation of a successful and safe project, effective quality control programs can mitigate the likelihood of costly rework and associated schedule delays, promote greater collaboration between trade partners and resolve design challenges that arise as projects progress. �ձ�����’s quality control plans are founded on delivering the owner’s vision and goals and empowering trade partners to execute quality work in rewarding team environments. 

“My goal is to help our project teams succeed through consistent and accurate execution of quality control procedures," says Terry. "Safety, quality and schedule are the foundation of a successful project. When I step on a project where it is evident that everyone cares about safety, it is always well-organized and clean. It is obvious at that point that everyone there is proud of what they do, they enjoy their work and they place a high degree of importance on getting things right."

Preferring to keep his boots on the ground, Terry makes it a priority to visit as many jobsites as he can. And although he might seem like more of a behind-the-scenes operator, over the last 30 years of working with our business, Terry has played an integral role in hundreds of projects across the Southeast and Texas. 

Terry’s influence far transcends the projects on which he has directly worked. When �ձ����� launched a new national Quality Control program in the early 2000s, Terry was a key contributor to the initiative. He also had a hand in our most recent development of an Integrated Quality Control plan launched in 2020, an innovative approach to quality control that incorporates project stakeholders’ expectations into our jobsite specific plans. Before construction begins, project teams obtain input from trade partners, owners and designers to build a plan that holistically incorporates every concern and expectation. This process builds on itself in bitesize pieces throughout the project lifecycle instead of creating a partially complete quality control plan at the beginning when pressure is high to complete design and begin construction. 

On a more personal level, Terry is known by his peers for being a natural teacher and mentor. Willing and able to make his technical expertise easily understandable for a wide range of skill levels, Terry’s extensive knowledge and research often helps teams discover and implement innovative solutions before they become problems. 

"What struck me most the very first time I met Terry, that still rings true today, is his ability to share knowledge with others without being overbearing while doing it," says Titus Rodriguez, senior project manager for �ձ�����. "In my 20 years with the company, Terry has never failed to provide assistance when called upon, which is an invaluable asset to his teammates."

That trust isn’t just one-sided. 

“Three decades is a long time to spend with one company,” says Terry. “But the people and the relationships I’ve built over the last 30 years have truly been the best part about working at �ձ�����. I trust my teammates and our leadership to always make the right decisions based on what is best for the business to thrive.”

After successfully celebrating 30 years with �ձ�����, it’s hard to believe that Terry could have ever ended up in any career other than construction and quality control. But much like the pilot he once yearned to be, he has used his knowledge, training and natural skills to help our project teams soar to new heights at every opportunity. 

Make Every Moment Count

Safety, Health and Environment Director Ryan Little recalls a life-changing conversation that forever impacted his approach to Zero Harm

Do you remember where you were around noon on Saturday April 28, 2007? Were you eating lunch, playing golf or maybe enjoying an afternoon in the park with your children? That day may be a distant memory for most, but fourteen years later, I can still recall every detail because it fundamentally changed me as a safety professional. It changed me as a person. And it reinforced my view of our responsibility to ensure safety is within everyone’s reach – on every task, every day, on every jobsite. 

At the time, I was working for another major general contractor on a high-rise project in Miami, Florida. Before I joined the team, the project had already gone wrong in almost every way a project can. Significant and ongoing staffing turnover led to poor management, catastrophic schedule delays and communication breakdowns such as the mass overstocking of drywall. With a booming local economy, second-tier trades were pressed to meet aggressive production targets on advanced scopes. We even dismantled the first tower crane as a hurricane was approaching. This project had nearly every risk factor for a serious safety incident. 

But we never expected that on April 28, someone would lose their life on our jobsite. A 26-year-old young man from Nicaragua fell 90 feet to his death while moving some of the building’s extra drywall onto an outrigger. This tragedy was entirely preventable—the result of a series of unsafe choices, an acceptance of unnecessary risk and a toxic ‘rip and react’ project culture that failed to address either dangerous dynamic. 

But before I explain the technical circumstances that led to this young man’s death, I’d like to set the stage for the challenges our workforce faces and why I immediately recognized that I could have done more to ensure safety was within his reach. 

This young man was being paid $.25 cents for each board of 70-pound drywall he moved. It was physically demanding, repetitive and production-driven work. Every night, he went home to a one-room extended stay motel that he shared with six brothers and sisters. 

When I was notified about the fatality, I remembered riding up an elevator with that young man earlier the same day. As I went through a roller coaster of emotions, I replayed every moment of the interaction in my mind. After a quick PPE check, I asked him to put on his eye protection in my best Spanish. With a smile and a nod, he did just as I’d asked. But I didn’t check for his orientation sticker or verify what task he was working on. I didn’t engage him in a personal conversation. By not maximizing that moment, I felt I had failed him. 

When I spoke to his mother just a few hours later, that missed opportunity flashed before my eyes. She asked me a haunting question no parent should ever have to ask and no safety professional ever wants to answer: “Why did you let my son die on your jobsite?” 

I could have told her that the outrigger subcontractor had gone to lunch, leaving the system unmonitored. I could have told her that his crew grabbed some unattended harnesses they hadn’t been trained to use and loaded boards onto an outrigger they weren’t authorized to work on. Or that they’d removed their retractables, so when the load on the outrigger shifted, they had no adequate fall restraint measures in place. But none of those responses would have brought her any comfort, and none would have brought her son back. They didn’t bring me any comfort either. 

We owe the people who work on our projects more than leaving their lives to luck or chance, but far too often in this industry, we believe we are safe when we just got lucky. Or, we assume that people will make safe choices because we think they seem like common sense. But that’s not always the case. Yes, these young men made misguided and unsafe choices, but their only motive was to get a job done to provide for their families. No one sets out on any given workday with the intent of getting hurt. 

This tragedy reminded me that safety isn’t about a sign or a rule. Rules are important and help save countless lives on jobsites every day, but those measures don’t work in isolation. 

Safety must be an authentic value we live and operate by every single day. To make safety within everyone’s reach, we must engage in personal conversations with our trade partners and take the time to examine our work through the eyes of the people performing it. By forming meaningful, authentic relationships, we can empower people to make safety, quality and production so deeply ingrained into their everyday operations that it’s as routine as putting on a seatbelt. They also need to understand it’s their right and responsibility to speak up if they see something unsafe. 

At its core, safety is rooted in trust—trust our workforce places in us to create safe jobsites, trust they place in one another to make safe choices and trust that everyone operates with one another’s best interests at heart.

In the wake of any safety incident, there are always difficult questions to answer. Some questions, like the one the young man’s mother posed to me, can’t be answered because there are no do-overs. To honor his memory, challenge yourself today to honestly evaluate whether you embody the leadership, courage and commitment to make safety within everyone’s reach on your team, jobsite or office environment. 

Don’t let a single ‘elevator moment’ pass you by.

Dependable, Devoted Dream-Builder Makes His Mark in the Mid-Atlantic

Sean Graham’s potential to emerge as an industry star has been apparent throughout his entire 13-year construction career, as he quickly rose through the ranks from project engineer to senior project manager. During this time, he has contributed to some of the Mid-Atlantic team’s premier projects, including the $856.9M Walter Reed National Military Medical Center expansion and renovation as well as the 561,000-square-foot, Class A Republic Square office building. But even more notably, Sean has demonstrated an innate ability to lead, solve problems quickly and build solid relationships with clients — reflecting the qualities of a true Relentless Ally.
 
A quiet achiever, Sean lets his project execution speak for itself, and the noise is deafening. �ձ����� receives consistent positive feedback from a repeat client, which once offered to fund Sean’s bonus as a token of appreciation. After teaming with Sean on the 220 Twentieth Street project, Paul Sowter, now senior vice president at Fivesquares Development, praised his “hard work and detailed knowledge of the project.”
 
According to his teammates, Sean’s success lies in his diligent and proactive approach to operational leadership. �ձ����� executive vice president, David Laib, expressed that he finds ‘comfort’ working with Sean, because he “simply takes care of business as efficiently and effectively as anyone I know.” In addition to his passionate drive to overcome obstacles, Sean is equally skilled at avoiding them. Sean has closely aligned himself with �ձ�����’s Zero Harm safety policy, drawing praise for the personal accountability he takes in reducing risk on his jobs and by inspiring others to do the same. By consistently taking the initiative to ensure his projects are not only utilizing existing procedures but also implementing the most beneficial new processes, Sean has become a trusted steward of his clients’ dreams who is respected by peers and partners alike.
 
As Sean has grown throughout his career, he has honed his natural gifts and talents through hands-on experience with some of the most signature construction projects in the Mid-Atlantic region. Those who work alongside Sean will surely agree with the following observation made by Stephen B. Kalthoff, vice president at JBG Smith, “With his fantastic memory, calm demeanor, eye for detail and excellent architectural skills, Sean is at the top of his class.” And there’s nowhere to go but up.

Knox Tate has been building Charlotte from the inside-out for 50 years. His favorite project? Not what you’d think.

We live in a time of experts. Whether it’s how to change the cracked screen on your cell phone, how to poach an egg, or how to master the chords of a guitar, access to information and knowledge is as quick as 100 megabits per second. Developing an expertise has become as simple as click-clack-search. With a few tutorial videos under our belts and an equal share of trial and error, we label ourselves experts of any and everything. Stacking cups, throwing frisbees, organizing the kitchen junk drawer? There’s an expert for each. The problem with such instant access to everything expert? We’ve lost sight of one of the main ingredients in the recipe of expertise—experience. No number of videos, message boards or incessant ‘Googling’ can hold the same powerful effect as time.

A connoisseur of his craft, senior project manager, Knox Tate, is an interiors expert who has earned his stripes over the course of fifty years. After five decades in the construction industry, to say he’s seen it all is an understatement. Since joining the workforce there have been seven different Presidents, twenty-one Olympic games, more than twenty-two billion Big Mac’s sold, and the population of Tate’s beloved hometown of Charlotte—more than tripled!

When it comes to construction, he’s been there, done that, seen it, fixed it, tore it down, built it up and lived to tell the tales. Those stories, and the relationships that lay at their core, are all as fresh in Tate’s mind as the day the work began, each experience serving as a key to open the next door. The list of projects credited to his name is long and diverse, including clients from industries such as finance, legal, communications, recreation, hospitality, healthcare and infrastructure.

Joining RT Dooley Construction in 1978, Knox was challenged by President, Tom Dooley, to champion the interiors business, and champion he did. Over the years Knox singlehandedly established the interiors program for corporate giant, Bank of America, and built an impressive resume including many of the landmark corporate headquarters projects in the area for clients such as Bank of America, Wells Fargo, Goodrich, and many more. He would go on to become a partner at RT Dooley prior to the firm’s 2008 acquisition by �ձ�����.  To date his placement in the expert category is bolstered by a resume overflowing with heavy hitters and world class clients such as Barings, Duke Energy, Ritz-Carlton and Grant Thornton. While many people admire Uptown Charlotte from the outside looking in, Knox Tate has filled his career by being on the inside, looking out. From the “jukebox” Hearst Tower to the towering “Taj McColl” Bank of America Corporate Center, the dark Charlotte Plaza to the bright 300 South Tryon; if it’s in Center City, Knox Tate has likely been at the center of bringing the interior to life.

Throughout his career, Tate has thrived through more than one tectonic change in the industry, be it the invention and introduction of pagers, mobile phones and computers, or the more recent futuristic ventures into virtual reality and drones, he is not one to resist change, but to embrace it and apply it. He cites flexibility as one of the keys to being successful on any project. When it comes down to it, no project is perfect from beginning to end, but the reaction to challenges and changes is what defines the service excellence he strives to deliver.

As our in-house interiors expert, Tate is a wealth of knowledge and proficiency, reminiscing and reteaching the lessons he’s learned throughout his tenure to those who work alongside him. He’s not just teaching the next generation of builders how to do the hard work, he’s teaching them the mentality it takes to do it better than everyone else. With a tone equal parts proud and self-aware Tate affirms, “We’re the experts, the minute we forget that, we accept mediocrity” something he avoids through the persistent practice of treating every project like it was his own property. This methodology is what has led to a 90% repeat client rate for the �ձ����� interiors team; a figure attributed greatly to Tate, and one he humbly credits to his teammates. Those teammates have taken the top spot when Tate reflects back on his project filled career. Developing the next generation of great builders is the passion project that keeps him inspired, engaged and invested.

One might suggest that a man with a legacy five decades in the making could take his foot off the pedal and settle into cruise control, but Tate isn’t slowing down just yet. When he makes the loop around Uptown Charlotte, Knox Tate looks in and reflects on fifty years of growth, of himself, and of the only city he has ever called home. Today, he is as committed as ever before to being a part of Charlotte’s changing landscape and shares, “As long as there remains an opportunity for me to give back, I’ll continue to do what I do.”  A mainstay in the Charlotte community, there are few people as deeply-rooted in the evolution of the Queen City as Knox Tate.

Husband to wife Jayne of 33 years, father to sons Tripp and Andy, and grandfather to four littles, Knox Tate is our sharp-shooting, quick-witted, interiors expert and Relentless Ally.

The 45-minute drive to and from the office each day is quite possibly the most consistent part of Kendal Patterson’s workday. No two days on the job have looked the same, and with a tenure spanning a quarter of a century, that speaks to his resilient attitude and flexible demeanor.

Hired at RT Dooley (acquired by �ձ����� in 2009) in May of 1992, Kendal began his career in construction as a laborer in the field. His first job, a renovation and expansion project at Vista Bakery in Columbia, SC, was just the first of more than 55 projects across the Carolinas. From the biggest and most notable towers in Uptown, to the smallest, behind-the-scenes tasks in the office, Kendal is absolutely the oil that keeps the �ձ����� machine running.

After a decade as a laborer, Kendal was offered the position of dump truck driver. Despite not knowing how to drive a stick shift he said, “I’ll try it and I’ll get it done.” He still carries that same attitude. A perspective that says, there is nothing I can’t accomplish if I give it my best. That mindset has served him well over the years, developing various skillsets and tackling new challenges as they present themselves.

Whether he’s hanging pictures, delivering materials to a jobsite, erecting the office Christmas trees, moving furniture, patching holes in the wall, or finding a place for the many miscellaneous items that come off a job, Kendal checks off each request, regardless of who it came from, with a smile. How many hats does Kendal wear on a weekly basis? We’re not exactly sure, but if someone asked him to build a closet for them, he’d have materials delivered & PPE signage posted by 8am tomorrow.

In the words of Senior Project Manager, Mike Wehner, “Kendal Patterson is always ready to help no matter what the job or task is and ALWAYS does it with a smile on his face. I have called him numerous times for help with deliveries, night work, covering shifts, or even going to a client’s office and helping them move something. He is truly an inspiration to all who know him and is the true definition of Relentless Ally.” 

There is Nothing Shady about this Award Winner

“It’s dark and we’re wearing sunglasses,” said senior safety health and environmental manager Eric Garcia as he strutted across the stage impersonating Elwood Blues during the safety presentation at the Florida division’s annual managers’ meeting. To his surprise he took the stage again to accept the second annual Florida Division Relentless Ally Award in front of over a 100 peers who gave him a standing ovation.

“It was a tremendous honor to receive the award. It caught me completely by surprise as I did not even know I had been nominated,” said Eric. “I feel grateful to have been selected from the group of candidates. The fact that a Loss Prevention manager was selected for this award speaks volumes to this company’s commitment to and support of Zero Harm!”

Eric has made a tremendous positive impact at �ձ����� in just three years with the company. He is regarded as an exemplary professional who exhibits a client focus, sound work ethic, solutions oriented thinking, leadership by example, superior technical proficiency and consistent follow through.
 
The Relentless Ally Award is presented to the individual who most embodies one or more pillars of the company’s creed – Zero Harm, Zero Waste, Client Advocacy and Employee Inspiration. Thereby, this individual truly lives the company’s Purpose by definition: “To be a Relentless Ally for the success of each and every dream that we are entrusted to build.” The nomination for Garcia highlighted accomplishments that touched on, not just one, but all four of �ձ�����’s creed pillars.
 
“Eric undoubtedly represents each of the four pillars at the highest level and is a proven Relentless Ally for our clients, business partners and his teammates,” said senior vice president John Harris. “This is in addition to leading our Zero Harm efforts on some of the most complicated projects in our Florida business.”
 
On one such project, Eric led the charge for Zero Harm that resulted in over one million man hours without a lost time incident. He’s able to excel above industry standards because he takes his role personally and creates a bond of trust with the workforce by instilling his belief of working for them and in their best interests.

Apparently, Eric’s favorite number is zero, and he likes to maximize it whenever possible. In addition to Zero Harm, he’s gaining on Zero Waste too. Over $15,000 was saved at just one jobsite by purchasing an alternate fence material that’s durable enough to be reused. Also, with the use of technology he was able to capitalize on time, cost and natural resources by implementing an electronic database and subcontractor badge system. The system saved time by allowing for on-the-spot identification. It also saved enough paper to equal 26 trees and over $1,700 on just one project.

As evidence of his Client Advocacy, an owner that is known literally throughout the world recognized Eric’s dedication to the safety of owner staff members and guests with the owner’s highest level safety award given to an external partner.

Eric’s approach culminates with Employee Inspiration. He works closely with his team to understand the needs of the project in order to implement a timely and practical strategy for operations to run without negative impact or delay. “This is a delicate balance that is hard to perfect, and Eric consistently performs exceptionally well in this arena,” said John. “He has earned the respect of his peers as a go-to leader well beyond his Zero Harm responsibilities.”

To Eric, it seemed out of the blue when his named was called as the Relentless Ally Award winner, but his peers clearly agreed. And the applause must have been music to his ears.

Teamwork is Key to Remaining Competitive in Ever-Evolving Medical Marketplace

With more than 20 years in the construction industry, the majority of which have been dedicated to healthcare, David has been responsible for over $1 billion of healthcare construction projects. The projects that comprise David’s impressive and expansive healthcare portfolio include some of the largest and most complex hospital and medical facilities in the Carolinas and Georgia for clients such as Novant Health, Gaston Memorial Hospital, Roper St. Francis Healthcare, McLeod Health, Tuomey Healthcare System, and the Medical University of South Carolina.  

What career accomplishments are you most proud of prior to coming on board with �ձ����� Construction? 

I don’t know if there’s a specific moment or project I’d pinpoint but rather the sum of my career in healthcare construction. I started working in this field as a project engineer and worked my way up through the ranks by learning the nuances of building in a healthcare facility and keeping up with the rapid pace of evolving technological trends. These were certainly factors that helped me build a portfolio that includes over $1 billion in healthcare projects across the Carolinas.

While I’m proud of that figure and the work it represents, I’m even more proud of the cohesive and talented team I’ve had the pleasure of working with along the way. Since coming to �ձ�����, I’ve been really proud of the work we’ve secured with McLeod Health in South Carolina – a total of nine projects that represent $90 million - and that work is expected to grow over the years. With so few healthcare customers actively pursuing new construction and renovation of older infrastructure, these wins are especially key to growing �ձ�����’s regional presence in the healthcare marketplace. Again, our team’s longstanding relationships of mutual trust and respect with the owner and designer were driving factors behind these project awards.

What excites you most about working in the construction industry and about the healthcare market sector specifically?

You have to understand their challenges, which are primarily fiscal in nature, as well as the logistical issues of working in occupied facilities that operate 24/7, 365 days a year. Maintaining ongoing operations can be challenging, but I think of it as a fun challenge and one our team is well prepared to meet. I also like the fact that no project seems to be exactly the same.

There’s also a “feel good” element to this line of work. When you turn over the keys to a new healthcare facility, it’s always reminded me of the feeling residential builders must get when they do the same for a family. Healthcare workers are some of the most dedicated and passionate people you’ll meet, and for them, a new hospital or medical office building is really like a home in a lot of ways.

The healthcare industry has been evolving rapidly over the past several years due to national legislation and technological advancements impacting facility needs. Where do you see the industry in, say, the next 5 years? 

There’s still quite a bit of lingering fiscal uncertainty, but with that said, some of the recent activity has been indicative of a gradual shift away from the complete standstill we saw three years ago. I’m also observing some changes regarding the types of projects we’ll be building. With technological advancements improving surgical recovery times, the need for bed towers has decreased significantly. While beds won’t be taking off, other radiology and surgical services are high revenue producers, so I see demand in that arena increasing. At the same time, we have an aging baby boomer population, and coupled with the fact that more individuals now have access to health insurance, it’s going to be a challenge for the industry to keep pace with this growing customer base for decades to come. I foresee a rapid uptick in the need for medical office buildings to provide outpatient services and managed care.

Other fun facts about David:

Most Admired Person: General “Stormin’” Norman Schwarzkopf. I was attending college at Auburn when we were engaged in the Persian Gulf War. I used to rush home after class to turn on the TV to hear his updates. General Schwarzkopf was a brilliant military tactician, but more than that, he was an inspirational leader for whom I have tremendous respect.

Favorite Charleston Restaurant: Coast Bar and Grill

Family: My wife, Kim, and I have been married for more than 20 years. We have two daughters, Laurel and Laine. I’m definitely outnumbered in my house!

Hobbies: I love football – both college and pro – and playing fantasy football. I also enjoy golf and wish I had more time to hit the course.

Relentless Ally Makes an Immeasurable Impact 

Communication, decisiveness and approachability are only a few tools of the trade that Chad Humphrey carries with him to work each day, both on the job and within his community. As senior project manager for �ձ�����, he has contributed to the development of high-profile, large-scale construction projects in and around Raleigh, NC. His superior project management and consistent community outreach demonstrate that he’s not just here to watch the Triangle grow from the sidelines; he’s here to be a true Relentless Ally—to be involved, to contribute and to make a difference, one project, one cause at a time.

Since joining �ձ����� in 2008, Chad has had three successive elevations in leadership that were a direct result of significant contributions he has made to some of the most notable projects in eastern North Carolina, which include projects at Johnston Memorial Hospital and the Raleigh-Durham International Airport. 

With talent and work ethic that shine brightly, Chad has created an identity rooted in hard work and humility. Chad’s experience in aviation, healthcare and education are just the beginning. With an unfailing ability to troubleshoot problems and keep projects on course, Chad has gained the respect of countless members of the local construction community. It’s clear to everyone around him that his future will continue to hold groundbreaking, monumental projects—the kind that require a trusted, caring and experienced leader.

Chad’s greatest source of pride in leading a project is the responsibility that rests on him. Chad’s accountability-based leadership style is evidenced by the numerous team members who have seen their careers progress under his leadership—the interns who have earned their place as full-time employees and the project engineers who have begun working their way up the operations chain. 

Those who work with Chad, whether in a personal or professional capacity, are quick to agree that he has earned a reputation as a “calm, cool and collected” leader during every situation. With construction at Willow Spring High School on schedule to open for students in August 2019, Chad is slated to lead the next Wake County Public Schools middle school project, which is the same prototype as one of Chad’s previous projects with the owner, Pine Hollow Middle School. 

Chad’s operational excellence is matched by his tremendous commitment to rallying the community for a common cause. His greatest philanthropic effort is the creation of �ձ�����’s annual Pink Out Day across the Triangle that raises donations for the Kay Yow Cancer Fund. Under Chad’s leadership, the 2018 Pink Out Day raised over $40,100 for the non-profit to help fight women’s cancers. Since 2012, the event has raised over $120,000 in total donations. 

The day is marked by project teams and workers on jobsites across the Triangle donning pink t-shirts—a visual representation of their support and a celebration of the fundraising that is the cornerstone of the day. In a region that is strengthened through its collaboration of business, government and universities, Chad has created a camaraderie of excitement around the Pink-Out day, garnering support and generous donations from trade partners and owners from all corners of the Triangle.

The foundation’s namesake, Kay Yow, former North Carolina State University head women’s basketball coach was known for frequently stating, “Never let the urgent get in the way of the important.” In a career that revolves around checklists and punch outs, schedules and critical milestones, it’s a true testament to Chad’s adaptability that he effectively manages multiple projects, priorities and people—simultaneously. 

Stephanie Glance, CEO, Kay Yow Cancer Foundation recently praised Chad’s efforts. “Over the past six years, Chad Humphrey has been an advocate for the Kay Yow Cancer Fund, uniting communities in the fight against ALL women's cancers. He has galvanized the construction community to champion a cause that affects every family -- cancer. We are most grateful for his leadership and servant's heart as �ձ����� continues to make in impact that is changing lives.”

Chad’s passion for mentoring the next generation was evident during his time working on the Raleigh-Durham International Airport, as he leveraged the landmark project into a learning opportunity. Through a partnership he initiated with Smithfield-Selma High School in Johnston County, Chad brought the stories and successes of the project right into the classroom, sharing industry knowledge and a behind-the-scenes look at what goes into renovating a $52 million airport terminal. In response to their attentiveness in the classroom, Chad invited the students to tour the site, piquing the architecture, construction and engineering interests of many who marveled at the magnitude of the project. 

When it comes to making an impact, Chad is a consistent leader and contributor to the Triangle’s development. He’s a proven Relentless Ally whose tangible influence can be felt throughout his community and among clients and coworkers.

A champion for clients and communities

Bryan Osborne’s work ethic and a personal drive to succeed is contagious. Each and every project and team member he has worked for, worked with, or mentored in his 17 years in the construction industry has benefited from his positive attitude, passion for building, and desire to bring his client’s visions to life.

With a Construction Management Certificate from the University of California Davis, Brian is known for consistently delivering value to his projects and developing trusted relationships. Part of his success comes from the experience he gained advancing in his career from an entry-level position of project engineer, to project manager, to senior project manager, and now to his current role as project executive.

Through these roles, Bryan has been given the opportunity to successfully deliver top-notch projects for many education clients and their school programs throughout Los Angeles and Orange County. Some of his more recent projects have been located within the Tustin, Torrance, Culver City, and Glendale Unified School Districts where he has not only become a “Relentless Ally,” he has become a friend.

Above all, Bryan naturally embodies “people-first” environments. He spearheads, and enjoys, taking part in service activities that not only better serve our clients, but make communities stronger. He is “all-in” when it comes to going above and beyond to lend a hand wherever it can benefit others.

A perfect example of his can-do attitude is his involvement with �ձ�����’s annual collaboration with  Community Outreach in Torrance, CA. For their annual , Bryan assembles an excess of 300 volunteers, made up of students, school staff, contractors, vendors, and fellow employees to complete school improvement and beautification projects at schools in the Redondo, Torrance, Culver City, and Wiseburn School Districts—all at no cost to the schools. This is the second year Bryan has been involved and it wasn’t limited to the Workday. He also participates on a golf outing committee that raises funds to help pay for the materials needed during and their Youth Development Academy. This year, they raised a record-setting $100,050.

Bryan has also made significant impacts on many other charitable causes including Red Shoe Day to support the Ronald McDonald House in San Diego,  in Tustin to support the Tustin Public Schools Foundation, and the Junior Achievement Bowl-a-Thon to support Junior Achievement in San Diego. He leads by example and also participates in mentoring programs for high school students.

Bryan is a steward of the community where he works and for the clients he works for. He’s a shining example of a truly impassioned leader who is committed to consistently delivering the best construction experience his clients have ever had. On top of all of that, Bryan holds the highest role of “hero” to his wife and pre-school age children, whom he rarely misses a family dinner with.

Safety Bob: The Capacity to Lead and Character to Inspire

You don’t get a nickname like “Safety Bob” overnight. 

Maybe it was born out of the way people perplexedly linger on that first syllable of his last name, waiting expectantly for Bob to finish it. “Mrrr… Mrrr…” 

“M����*��������*��*�ձ��հ��,” he’s learned to sound out before another tongue-tied iteration. But perhaps the alias stems just as much from Bob’s unique-if-hard-to-pronounce surname as his reputation for honesty, fairness and humility – traits that make our trade partners trust him and his colleagues love him. 

When Bob started out in the construction industry, the nineteen-year-old high school sports standout was certain he’d bucked his familial destiny. Beginning as a laborer and going on to become a licensed carpenter, the Wisconsin native was seemingly as far away from the teaching profession as the sun is from Green Bay’s Lambeau Field on a frigid January day. 

But Bob, who never lost his passion for athletics or the camaraderie that comes from participating in them, would take on yet another title beginning with the letter c. Carpenter by day, coach by night, Bob was – unbeknownst to him at the time – laying the foundation for a career in construction safety. 

But it would become so much more than a career. While working as the director of maintenance at a Wisconsin college, Bob witnessed two accidents as alarming as they were avoidable. “I realized safety was my calling,” Bob recollects of this life-changing moment. The principles that guided Bob both as a player and coach to countless victories would go on to influence his philosophies about safety.

“To achieve Zero Harm, you need inspirational leadership,” asserts Bob. “That means I have to walk the talk. When I give subs my word on something, I have to follow through.” Beyond personal accountability, Bob is a staunch believer in handling safety infractions in a constructive manner. “I never want to be a disciplinarian or take someone off a job for one mistake. I always ask myself the question, ‘how can I develop this worker to make him or her an asset to the team?’ ”

Seeing potential in everyone? Transforming setbacks into stepping stones? Spoken like a man born to teach. 

Bob officially became a Relentless Ally when he joined �ձ����� in 2015 after working for our MWBE partner on the Tarleton State University student housing project. But in many ways, he’s been a Relentless Ally his entire career, impacting hundreds of impressionable tradesmen and teenagers alike. 

Bob, who knows better than most that one star a winning team does not make (unless you’re talking Aaron Rodgers, of course), is quick to credit his mentor, Hank Mouser, and the entire Texas safety department for bringing him into the fold. “This is the most interesting job I’ve ever had,” praises Bob. “More than any other company I know, �ձ����� employees are believers in the team concept. I just enjoy putting in a good, hard day’s work.” 

Today, Bob has unofficially retired from coaching – or at least that’s what you’ll hear in Dallas’ youth sports circles. But even though Bob has stepped away from the playing fields and the fanfare of cheering stadiums, choosing instead to spend much of his free time with his wife and his Harley on the open road, his competitive fire still burns brightly. 

It can be observed when he exchanges a gloved handshake with a foreman or gently pulls aside an ironworker who has forgotten her glasses. It can be felt when he facilitates OSHA 10/30 hour classes. It can be heard when he testifies about distracted driving.
 
Carpenter, coach, champion. Does Safety Bob encompass them all?

You betcha.

Building from the Heart 

“Iris is a joy to work with; she is one of the most caring individuals I have had the pleasure of knowing. Iris is caring in the sense of delivering a quality product to the client every time. Caring in the sense of respect for every individual on the project and gaining their trust by delivering on every promise she makes. Her positive attitude and nature are contagious on the job site, as well as to her team.” 
Karl Joeris, Vice President
Dallas/Fort Worth International Airport Terminal Renewal & Improvement Program
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Iris Canary, an assistant superintendent on the Dallas/Fort Worth International Airport (DFWIA) Terminal Renewal and Improvement Program, is part of the team currently working on the 400,000-square-foot renovation of Terminal A Phase III. This project is a significant interior remodel, as well as a replacement of all back of house systems. “The job site is vast, we easily walk eight to 10 miles a day,” stated Iris. 

As assistant superintendent, Iris says one of her favorite things about her job is interacting with people, collaborating with the team and solving problems. Iris wants to ensure project success by building trust and open communication with owners and trade partners, so at the end of the day, we deliver on their dream, their vision.   

To carry out a build of this magnitude required a strong team with a singular focus on the project success. The team uses Integrated Project Delivery (IPD) principles, where DFWIA and end-users, construction teams, design teams, consultants and subcontractors are on a collocated job site. Iris is proud of the fact that this collocation cultivated mutual respect, humility, and the readiness to listen, contribute, and collaborate as a team for the betterment of the project. “Each stakeholder provided their collective expertise and held each other accountable to optimize results. This philosophy allowed all stakeholders to come to the table early and, using their expertise, identify conflicts and provide solutions with an equal voice. The result of using this intensive collaboration was improved quality and efficiency and reduced project cost,” shared Iris. 

Iris believes it’s easy to love what you do when you love the people on your team. “You do what you have to do to get the job done; you are never off the clock,” she says. “I have great pride in being able to say my hands are on that, my fingerprints are on that, so it must always represent the best I have to offer, the best the team has to offer,” shared Iris.  

Part of working with a great team is ensuring everybody on the job site is safe. Iris said, “You have to keep your team safe first and foremost, making sure everyone goes home at the end of the day, every person, whether they are sweeping the floor, floating drywall or hanging pipe—they are family, and you want to protect your family.” 

She first got into the construction business simply by association. Her late husband, Jeff Canary was a superintendent in the industry for 27 years. To honor him, she runs half-marathons in support for organizations that help people stay well and get well, find cures, and fight back against cancer. 

Iris Canary builds from the heart, striving daily to deliver on dreams in the communities in which we live and work

Building Connections and Trust

“There is only an upside to being open and honest. If not, you are asking people to trust you when they don’t know what you’re doing. We allow our clients and design teams to look behind the curtain.”

Chad Brewer is a born builder. His dad has worked in construction his entire career, so Chad grew up on jobsites, and construction is all he’s ever wanted to do. When he graduated from college, he turned to his dad for recommendations on good companies. Lucky for us, �ձ����� was on that list. Chad started with us as a project engineer in 1998, and he has worked his way up the ranks to operations director for the Fort Worth office, but he has never forgotten his first projects, and the lessons he learned.

On Chad’s first project, the client believed all contractors worked in their own best interest and didn’t care about the needs of the client. This lack of trust made the project challenging. Chad’s next project was the exact opposite. The owner, design team and the �ձ����� project team worked very closely together. The project was fast tracked and demanding, but everyone liked and respected each other. So even though the team worked hard, the project went smoothly, and everyone had a lot of fun.

“The fact that these two projects happened back to back, and the experiences were so extremely different, really impressed on me the importance of connecting and building trust,” says Chad. “I’ve spent the rest of my career trying to prevent that first project from ever happening again, and trying to recreate the second project.”

Chad originally worked in our Dallas office, but he lives in Fort Worth. When we decided to increase services to our Fort Worth clients, Chad jumped at the chance to join the team. His first assignment was the 185,000-square-foot, North Richland Hills Municipal Complex. There was only one hitch, the client was frustrated. On Chad’s first day in Fort Worth, he headed to the North Richland Hill’s police headquarters to meet Chief of Police, Jimmy Perdue.

“I don’t have any sales techniques when I meet with a client. All I can do is listen and give the best recommendations I can give,” says Chad.

Chad discovered �ձ����� was expanding so fast in Fort Worth, Chief Purdue was worried we might be too busy for his project. “In 2014, we broke into the ranks as one of the top three contractors in Fort Worth, and our office was hopping,” states Chad. “The municipal complex project was kicking off, and Chief Perdue needed to know that his project was important to us.”

Chad included Chief Perdue and the design team in all post bid meetings so they could join in the discussions with the subcontractors. Chad stresses the significance of this approach. “I think it’s important for the owner and design team to the see the level of detail we go through. They need to see us discussing logistics, planning, scope and price,” says Chad.

Chief Perdue has enjoyed working alongside Chad. “Throughout our project, Chad has done an excellent job of listening to our needs and wants. This allowed time for us to examine different options,” says Chief Perdue. “During this process, he provided input on our ideas and identified cost and overall project impacts. Rather than direct, he guided, allowing us to reach our decision.”

Chad’s rules for connecting with others are simple, but impactful: 

• Be honest and open

• Be sincere

• Show trust and respect

• Do what you say you’ll do

• ​Work hard and have fun together

Words to live by, Chad.

For Special Projects Expert, Alan Wahlstrom Passion is the Primary Ingredient for Success

Leading �ձ�����’s special projects operations across California, Alan is positioning �ձ����� as our clients’ single source of construction

If you’re lucky, you have a good job. If you’re especially fortunate, you have a rewarding career. But if you’re truly blessed, that career just so happens to be your life’s calling. A calling so powerful you go home at night with a sense of meaning, purpose and accomplishment. A calling that probably also looks a lot like the real answer to the proverbial childhood question, “What do you want to be when you grow up?”

If you had recently posed that question to Alan Wahlstrom, he would enthusiastically answer “construction.” His impressive career at �ձ����� has taken him coast-to-coast from the nation’s capital to the Golden State where he currently leads the team’s Los Angeles special projects operations. During his tenure, Alan has made his mark as a Relentless Ally in the delivery of best-in-class special projects across a vast array of market sectors that have exemplified our clients’ culture and values to successfully advance their business goals.

Developing a Winning Special Projects Formula

For more than 10 years, Alan led �ձ�����’s special projects operations in the Mid-Atlantic, firmly establishing the company as the contractor of choice in providing holistic building construction services. Under Alan’s leadership, �ձ����� delivered iconic projects including the 10-floor, 400,000-square-foot buildout of the Federal Energy Regulatory Commission Offices (F.E.R.C.), National Museum of the Marine Corp. NMMC Galleries 13 & 14, Dulles Airport Jet Bridge Expansion, Sibley Hospital Hospice Center, Astra Zeneca FMC ADC Lab, Catholic University Life Safety Upgrades on the Historic McMahon Hall and more.

Beyond his passion for the incredibly client-focused nature of special projects, Alan is also drawn to their diverse market sectors and scopes. From executing work for major developers such as Vornado/Charles E. Smith to providing premier buildouts for retail chains such as Panera Bread and Buffalo Wild Wings, Alan has honed a winning and repeatable formula for success of every special project.

That formula not only leverages Alan’s strong operations background but also his extensive estimating experience. Alan’s ability to accurately advise his clients on scope decisions during conceptual design has become even more critical in the context of today’s market and supply chain volatility.

His end-to-end expertise is a true differentiator for special projects, which are often completed on expedited schedules, in partially or fully occupied spaces, and within strict budget constraints. Although the quick, “rapid-fire” nature of special project schedules can bring a cold sweat to many a contractor’s brow, for Alan, it’s what makes him excited to get up every morning.

With its full-service special projects team, �ձ����� is uniquely positioned to be our clients’ single source of construction, offering greater schedule certainty, building knowledge and cost savings.

“We want our clients to know that the end of a project isn’t when we turn the keys over to a 20-story base building,” says Alan. “The end of a �ձ����� project can be when we move in the last tenant. We have the desire and capability to serve our clients through the full lifecycle of every project.”

Returning to His Roots

Today, Alan has returned to his roots in his hometown of Los Angeles, California. In bringing his expertise to our local operations, Alan will build upon the capabilities of our strong and established team that has cemented �ձ�����’s reputation as the state’s top education builder.

Leading the team’s growing special projects services, Alan is focused on delivering �ձ�����’s signature, people-first experience on every project. Alan is also passionate about leveraging �ձ�����’s strong partnerships with local, minority women-owned businesses and subcontractors to cultivate the vast talents of the area’s contractor community.

“I’m thrilled to work with our team of experts and industry partners across California,” says Alan. “And while we’re charting new territory for the business, in many ways, my heart has always been with this community where countless dreams are born. And I’m confident that our team will deliver our clients’ dreams for dynamic special projects in Los Angeles and beyond.”

Reaping Early Rewards

On the heels of �ձ�����’s expansion into special project services within the Los Angeles market, our team has been awarded a $2.9 million contract to deliver the City of Beverly Hills’ shell improvements project at 430 North Camden Drive. The project will be incorporated into a future tenant buildout and features core and shell improvements to a 9,500-square-foot tenant space.

Whether you’re seeking a CM at-Risk for a 200,000-square-foot, ground-up building or a general contractor for a 2,000-square-foot renovation, look no further than �ձ�����. We have the people who know what it takes to execute any type, size, or scope of the project and the passion to deliver an unparalleled customer experience.

After all, they’ve been called to work. And who better to deliver your dream than people who are living out theirs?